Facialist Operations Supervisor

Who We Are:

Cosmetigroup International Corporation (CIC) is a Philippine-based company, specializing in the importation, distribution, retail, and direct sales of luxury skincare and cosmetic products. The company is known for introducing Dead Sea skincare products to the Philippine market and has expanded its presence through kiosks, retail stores, and aesthetic clinics in major cities such as Metro Manila, Cebu, Pampanga, and Davao.

The company's mission is to introduce luxury cosmetic brands across the Philippines and Asia while building long-term customer relationships through high-quality products and services. Its vision is to become a trusted global leader in facial care by combining innovation, research, and exceptional customer experience. Over the years, Cosmetigroup has grown its workforce to several hundred employees and continues to expand its operations, partnerships, and business opportunities nationwide.

Position Summary

The Facialist Operations Supervisor is responsible for overseeing and monitoring the operational performance of assigned clinics and Facialists to ensure consistent compliance with company standards, customer service excellence, treatment quality, operational procedures, and clinic protocols.

The role requires strong leadership, operational management, and field supervision to maintain efficient clinic operations, employee discipline, client satisfaction, and continuous improvement across all branches.

The position will directly report to the Chief Operations Officer (COO).

Key Responsibilities:

Operations Management & Branch Monitoring
Conduct regular branch/shop visits and operational audits to monitor clinic performance and compliance.
Ensure proper implementation of company policies, operational standards, customer service protocols, and Facialist procedures.
Monitor clinic cleanliness, sanitation practices, machine handling, preventive maintenance, and treatment room standards.
Ensure proper execution of facial procedures based on company-approved methods and protocols.
Check branch operational readiness including manpower, supplies, tools, machines, and overall workflow.
Monitor daily operations and recommend operational improvements for efficiency and service quality.
Ensure all branches comply with safety, hygiene, and operational requirements.
Monitor opening and closing procedures of branches to ensure operational consistency.
Conduct random operational inspections and spot checks when necessary.
Ensure proper usage, accountability, and maintenance of company equipment and operational assets

Facialist Supervision & Leadership

Supervise Facialists, Consultants, and clinic teams in their daily operations
Provide leadership, coaching, guidance, and operational support to clinic personnel
Monitor employee professionalism, grooming, attendance, discipline, and overall performance
Address operational and employee concerns and recommend corrective actions when necessary
Ensure teamwork, accountability, professionalism, and compliance within assigned branches
Conduct performance monitoring and assist management in evaluating employee effectiveness
Guide newly hired Facialists during onboarding, operational immersion, and transition period
Ensure proper scheduling and deployment coordination based on operational requirements
Promote a healthy, professional, and client-focused working environment

Customer Service & Client Experience

Ensure excellent customer service and positive client experience across all branches
Monitor proper client consultation, treatment handling, and after-service procedures
Ensure compliance with customer service standards and company expectations
Assist in resolving customer complaints, escalations, and operational concerns in a professional manner
Monitor client feedback and recommend improvements to service quality and customer satisfaction
Ensure proper handling of VIP clients, sensitive concerns, and client retention initiatives
Monitor branch service consistency and client satisfaction ratings

Training & Development

Identify training needs, operational gaps, and areas for improvement among Facialists and clinic teams
Recommend and assist in implementing training programs, refresher courses, coaching sessions, and operational development activities
Monitor effectiveness of training and employee progress after coaching or corrective actions
Support standardization of procedures and best practices across all branches
Conduct operational coaching and mentoring sessions to improve technical and customer service skills
Coordinate with HR and Training Departments regarding employee development plans and performance improvement programs

Cross-Functional Coordination

Coordinate and work closely with different departments based on operational
needs and assistance required by clinic teams and Facialists
Collaborate with HR Department regarding manpower concerns, employee
discipline, performance management, attendance issues, and training requirements
Coordinate with Operations Department regarding branch concerns, compliance monitoring, and operational improvements
Work with Purchasing and Inventory teams regarding supplies, machine concerns, operational materials, and branch requests
Coordinate with Maintenance and Technical teams regarding machine issues, repairs, and preventive maintenance requirements
Collaborate with Marketing Department regarding branch activities, promotions, and customer engagement initiatives
Support Finance and Admin Departments regarding operational documentation, billing concerns, reimbursements, and branch operational requirements
Assist management in implementing company-wide operational initiatives and special projects

Reports & Administrative Functions

Prepare and submit operational reports, branch visit findings, compliance reports, incident reports, and recommendations
Document operational issues, observations, employee concerns, and branch performance updates
Maintain proper records of branch inspections, coaching sessions, operational findings, and corrective actions
Coordinate with Management regarding operational strategies and branch performance improvement plans
Assist management in implementing operational initiatives, process improvements, and company directives
Provide recommendations to improve operational efficiency, customer satisfaction, and employee performance

Qualifications

College level or graduate of any related course
At least 5 years of solid experience in performing proper facial procedures and handling clinic operations
With experience in a managerial or supervisory role preferably in aesthetic, beauty, wellness, or clinic operations
Strong leadership, coaching, and people management skills
Knowledgeable in customer service standards, clinic operations, sanitation practices, and operational compliance
With good communication, interpersonal, coordination, and report-writing skills
Highly organized, detail-oriented, analytical, and results-driven
Professional appearance and ability to handle operational concerns effectively
Willing to conduct fieldwork and regular branch/shop visits
Can work under pressure and handle multiple branches or operational concerns simultaneously
Proficient in preparing operational reports and monitoring documents

What We Offer

Salary: Php 35,000.00 to Php 40,000.00

Complete Statutory Benefits

Paid Leave Benefits

Training and career development opportunities