TheEyewear Manageris in charge of ensuring the highest level of customer experience and maintaining the operations and visual presentation of 2 to 6 malls. This role is also responsible for overseeing and conducting customer transactions through the Point-of-Sale System, developing and training staff, customer service, maintaining a current and correct inventory, and ensuring that financial objectives are met and that all aspects of the store are always running smoothly.
DUTIES AND RESPONSIBILITIES:
- Delegating and supervising business operations
- Making sure that 100% customer service is being observed in the stores handled
- Training, Motivating, and Coaching employees as they provide attentive, efficient service to customers, assessing employee performance, and providing helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Audits the processes being performed by team members to ensure everything is up to company standards
- Manages inventory by making sure requests are made if needed and deliveries are on time.
- Ensures that the inventory count is 100% accurate and zero loss
- Continuously analyze information and develop new processes that are more effective and efficient
- Establishing and achieving a business profit objective
- Generating reports and presenting information to upper-level managers
- Ensuring staff members follow company policies and procedures
- Maintenance of the store, planogram execution, and stockroom organization should all be observed
- Other duties to ensure the overall health and success of the business
- Assist in any AD-HOC task needed by the brand
QUALIFICATIONS:
- Bachelor's degree/Extensive experience
- Has 2+ years of experience in retail or food operations
- Knowledge of retail or food management best practices
- Excellent communication and presentation skills
- Strong analytical skills with a goaloriented attitude
- Financial acumen
- Customer management skills
- Previous related experience in retail operations
