About the Company
This additional role will help in managing increasing headcount for Executive Assistant Lead and will also help with coordination with our current clients and leaders on support and concerns they have. He/She shall be responsible as well in expanding this knowledge service and ensuring that we have the right talent and pool should additional requirement arises.
About the Role
Here are Scope of Work for the Admin Assistant Team Lead/ Executive Assistant Lead.
Responsibilities
- Team Leadership and Supervision
- Supervise and support a team of administrative assistants handling various client and internal administrative functions.
- Conduct regular team meetings, one-on-ones, and performance reviews to provide coaching, feedback, and professional development.
- Manage attendance, scheduling, and workload balancing among team members.
- Client Management and Support
- Serve as the primary point of contact for key client accounts, ensuring satisfaction and timely response to administrative needs.
- Coordinate with clients to clarify requirements, manage expectations, and provide updates on deliverables.
- Address and resolve client concerns or escalations promptly and professionally.
- Ensure consistent service delivery across all client accounts supported by the team.
- Process Management and Improvement
- Review and streamline administrative workflows to increase efficiency and accuracy.
- Implement standardized documentation, filing, and reporting systems.
- Develop and maintain operating procedures and best practices for administrative operations.
- Identify process gaps and recommend or implement corrective actions.
- Reporting and Coordination
- Prepare and present regular reports on team performance, client satisfaction, and productivity metrics.
- Training and Development
- Onboard new administrative assistants and ensure they are trained in company processes, tools, and client protocols.
- Provide ongoing training to enhance team members administrative, communication, and client management skills.
- Encourage cross-training to build team flexibility and coverage capacity.
- Tools and Systems Management
- Ensure all team members are proficient in office productivity tools (e.g., Microsoft 365, Google Workspace, project management systems, CRM tools).
- Maintain data accuracy and confidentiality in all systems used for client or internal operations.
Deliverables
- Monthly performance and productivity reports.
- Client satisfaction summaries and improvement action plans.
- Updated standard operating procedures (SOPs) and process documentation.
- Training and onboarding materials for administrative assistants.
Performance Indicators
- Client satisfaction and retention rates.
- Team productivity and task completion accuracy.
- Timeliness of deliverables and reports.
- Reduction in process inefficiencies or administrative errors.
- Team engagement and retention metrics.
