We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Position Profile
The
Executive Assistant will provide a high level of administrative support to the assigned TechGen Executive/Employee
The role is responsible for coordinating activities for the clients to enable the success of business operations.
This individual will have the ability to exercise good judgment in a diversity of situations, anticipate needs, think critically, and offer solutions with professionalism and confidentiality.
Knowledge, Skills And Behaviours Required
- High attention to detail
- Excellent written and verbal communication skills
- Highly organized with ability to multitask
- Confident and able to use initiative
Key Responsibilities
- Manage client's calendar
- Manage information flow in a timely and accurate manner
- Organize and prepare for meetings, including gathering documents and handling logistics
- Format information for internal and external communications (emails, presentations, reports)
- Upload data in tender portals and assist in preparing tender responses (Microsoft Dynamics)
- Create and send mailouts and maintain mailing lists
- Set up webinars
- Assist in organizing events and coordinate with marketing suppliers and consultants
- Take minutes during meetings
- Manage CRM system: maintain customer data, generate proposals/reports, create leads and opportunities
- Assist with travel requirements
- Handle confidential and/or sensitive information (NDAs, pricing, etc.)
Essential Knowledge, Skills & Experience
- High-level stakeholder engagement and interpersonal skills
- Demonstrated experience as an Executive Assistant or Personal Assistant
- Intermediate to advanced MS Office knowledge (Word, Excel, PowerPoint, Outlook)
- High level of discretion and confidentiality
Competencies Required
- Communication: High-level verbal and written skills; ability to influence stakeholders
- Teamwork: Ability to work across all functional areas and maintain internal communications
- Problem Solving: Strong analytical skills to resolve issues promptly
- Self-Management: Ability to work independently and seek support when needed
- Planning & Organizing: Maintain communication plans and manage action items effectively
- Technology: Intermediate MS Office and CRM knowledge; understanding of internal tech tools
- Learning: Ability to self-learn and acquire new skills
- Initiative & Innovation: Strong understanding of customer-facing processes and project management
- Personal & Professional Development: Continuous improvement and participation in appraisals
- Compliance: Adherence to company policies and OH&S regulations
Key Results & Rating Scale
- 5: Outstanding and well above expectations
- 4: Commendable and above expectations
- 3: Fully competent and meets expectations
- 2: Developing competence and below expectations
- 1: Unsatisfactory and well below expectations
Join the A-Team and experience the A-Life!
