ERP Functional/Support Consultant

Company Description NuVista Technologies Pte Ltd delivers cloud-based SaaS business solutions and consulting services across NetSuite ERP/Financials, CRM, eCommerce, Human Resources, Procurement, and IT infrastructure management. The company operates as a consultative business partner, focusing on improved process efficiency, better operational performance, and measurable cost savings for its clients. NuVista provides integrated outsourcing services, including recruitment process outsourcing, payroll management, strategic sourcing, supplier management, and systems integration. Its customer-centric approach and customized solutions have earned the trust of leading organizations, including multiple Fortune 500 companies, in sectors such as oil and gas, manufacturing, banking, IT, and telecom.

Role Description This is a full-time, on-site NetSuite ERP Functional/Support Consultant role based in Manila. The consultant will handle day-to-day functional support for ERP modules, including requirements gathering, configuration, testing, and troubleshooting of cloud-based ERP, CRM, and related business applications. Responsibilities include responding to user queries, analyzing issues, documenting solutions, and coordinating with technical teams to resolve incidents and change requests. The role involves conducting user training, supporting system rollouts, and helping optimize business processes to align with NuVista's best practices and customers operational goals. The consultant will also contribute to continuous improvement by identifying enhancements and collaborating with stakeholders to maintain high customer satisfaction.

Qualifications

• Candidates should possess strong Analytical Skills to interpret business requirements, diagnose system issues, and recommend data-driven solutions.
• Candidates should possess Customer Support and Customer Satisfaction skills to manage user interactions, set expectations clearly, and ensure positive service outcomes.
• Candidates should possess Technical Support skills to provide functional troubleshooting, coordinate with technical teams, and ensure system stability and performance.
• Candidates should possess Consulting skills to understand client processes, propose improvements, and support implementation of ERP-related best practices.
• Experience with NetSuite ERP and cloud-based business applications (e.g., financials, CRM, HR, or procurement modules) is highly beneficial.
• Bachelor's degree in Information Technology, Business, Engineering, or a related field, or equivalent practical experience.
• Strong communication and documentation skills, with the ability to work collaboratively with cross-functional and customer teams.
• Prior experience in a support, functional consulting, or business analysis role in enterprise systems is an advantage.