Should gain deep understanding of the client's strategic priorities, goals and key
business objectives of each department level
Proactively identify performance gaps and other risks of churn
Increase account value through upsells and network expansion
- Strong engagement with internal and external stakeholders
Manage cross-functional relationships with different client and Sprout
stakeholders to execute account projects
- Leverage Technology and Industry Experience
Must have excellent product knowledge to be able to recommend best practices
on system usage/configuration to complement client's business processes
Must study industry specific to client to be able to understand trends and best
practices to achieve process excellence
Minimum Qualifications
- 3-5 years with account management/customer success experience in handling enterprise
accounts
- Has experience in the tech industry
- 30% remote work (face to face client meetings included)
- Preferably has experience working in SaaS companies
- Preferably has some experience in HR & Payroll.
