Engineer I, IT Technical Support

Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)

Must be proficient in internet usage, Microsoft Office products, various Operating Systems, and other productivity tools

Must have good oral and written English communication skills

Must have working knowledge in Desktop and Application support troubleshooting

Must have experience in Incident Management

Preferably with basic knowledge in Network and System Administration

Preferably with certification in the following: Microsoft Certified Professional, A+, and/or Microsoft Desktop Support Technician

Preferably with 1 year experience in technical support, Ticketing systems, and typical corporate IT client end-user requirements

Preferably with working knowledge in the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, PCIDSS, etc.