Provide virtual product and technical support for clients with new designs/redesigns (including device selection, BOM reviews, project reviews, alternative devices, etc.) in an effort to help clients overcome design challenges
Engage in discussions with clients to select products that meet design requirements, provide documentation, help resolve client challenges, and remove barriers to innovation; thus, allowing clients to reduce overall development costs, improve performance, and to get to market faster
Guide the client into selecting and using products which best fit their design requirements based on familiarity with Microchip products and solutions
Recommend Microchip hardware and software development tools base don customer need
Troubleshoot general hardware and software issues
Collaborate with Sales, Marketing and Engineering teams worldwide to identify and resolve obstacles in client's design and upgrade Microchip's support offerings
Collaboratively help drive client success leading to design wins and revenue
JOB REQUIREMENTS:
A strong focus on supporting the customer's success
Excellent verbal, written, and interpersonal communication skills
Bachelor's degree in electrical or electronics engineering (BSEE) or equivalent.
Experience in electronics and embedded design
Analytical Problem-solving skills
Experience with Microchip Development Tools and Software desirable but not necessary (MPLAB X IDE, Microchip Studio, ICD4, PICkit 4, etc)
Experience with Salesforce, Tableau, AI tools advantageous but not necessary.
Knowledge of Microsoft Office - Outlook, Excel, PowerPoint
Ability to work with the Microchip global sales team and clients on a virtual basis
Keen attention to detail and organization, and time management.
