Engagement Specialist (Patient Appointment Setter)

Location: Remote | Full-Time

Pay: $5 USD/hr base + performance bonuses

Language: Professional English required (B2+ level); bilingual Spanish-English is a plus

About the Role

Patient Pro Marketing connects patients with minimally invasive medical procedures across the US. As an Engagement Specialist, you'll be the first voice patients hear reaching out to warm leads, building trust, and scheduling consultations with our partner clinics. This is a fully remote, performance-driven role built for people who thrive on the phone.

Target: 100+ confirmed patient bookings per month.

What You'll Do

Make outbound calls to warm patient leads and follow up consistently

Conduct brief qualification conversations to understand patient needs

Collect patient information (name, DOB, address, insurance) and schedule consultations

De-escalate concerns, handle objections, and guide hesitant patients with empathy

Document all interactions accurately in the CRM after every call

Follow clinic scheduling protocols and escalate issues when needed

Participate in coaching sessions and apply feedback to improve performance

What We're Looking For

1+ year in customer service, call center, or BPO (required)

Clear, professional spoken English B2+ level or higher

Experience handling objections or difficult caller situations

Reliable high-speed internet (15+ Mbps) with a mobile backup plan

Professional headset and a quiet, dedicated home workspace

Bilingual Spanish-English speaker is a strong advantage

Healthcare scheduling or medical intake experience is a plus

Performance Tiers

Excellent: 120+ bookings / month

Strong: 110119 bookings / month

Expected average: 100+ bookings / month

Why Join PPM

Fully remote work from home, no commute

Performance bonuses on top of your base rate

Structured training and real-time coaching support

Fast-growing healthcare marketing company with clinics nationwide

Work that matters every booking connects a patient with care they need

Apply now at patientpromarketing.com Interviews are conducted in two stages via video call.