End User Support Specialist

JOB TITLE:

End User Support

JOB PURPOSE:

Responsible in responding telephone inquiries, emails and perform in-person support sessions.

PRIMARY RESPONSIBILITIES:

Act as first line of help when internal employees, clients and customers encounter problems or defects with products and programs.

Diagnose computer hardware, network systems and computer software programs accurately and quickly.

Resolve user problems by answering questions and requests

Provide walkthrough to customer's problems, educate them to install software packages and respond to questions about network.

Handle printing queries, hardware questions and report bugs users find in software programs.

Contributes to team effort by accomplishing related results as needed

PERSON SPECIFICATION:

Excellent oral and written English communication skills

Has good interpersonal and analytical skills

Ability to prioritize and organize work in a multi-task environment

Willingness to work on a shifting schedule

JOB SPECIFICATION:

• Diploma or Bachelor's Degree in Computer Studies/Computer Science
• 2-3 years of experience in the related field required
• Knowledgeable in all troubleshooting related to ITor any technical related issues
• Knowledge and understanding of UNIX/LINUX, Windows, Networking, Backups and Archives