Employee Relations Manager
Job Title: Employee Relations Manager
Location: Philippines
Company Overview
At Wimmer Solutions, we've built a reputation for results-driven, innovative, business and technology solutions that help companies execute on their strategic initiatives. We custom tailor our services to fit our clients needs from consulting and technology process outsourcing to interim technical talent resourcing.
We're all about people and community. Since 2002, we have offered technology staffing and managed services for the great Seattle area. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success. Not only do we provide a wide variety of benefits like medical and dental, but we are also committed to inspiring and creating positive change in the world with our community outreach programs. You will join a large team of professionals who are passionate about their careers as well as their community.
Position Overview
As an Employee Relations Manager, you will play a crucial role in fostering a positive and engaging work environment for our employees. Your primary responsibilities include increasing and maintaining employee satisfaction, supporting employee onboarding and offboarding, conducting regular check-ins, providing light HR support, coordinating equipment needs, and planning employee events.
- Scope & ResponsibilitiesTeam Leadership
- Act as the go-to contact for deployed employees in US, Philippines and India, for guidance, support, and feedback.
- Performance Monitoring
- Track key performance indicators (KPIs) for deployed employees such as productivity, attendance, and client feedback.
- Collaborate with HR and operations on performance management issues, disciplinary actions, or coaching needs.
- Analyze trends to identify high-performers, disengaged employees, and potential risks.
- Partner with internal teams to build scalable systems that support employee performance tracking and improvement plans.
- Fostering Employee Engagement
- Develop and implement strategies to enhance employee engagement and satisfaction.
- Conduct remote and onsite engagement activities
- Act as a liaison between employees and management to address concerns and improve the work environment.
- Employee Onboarding
- Facilitate remote and onsite onboarding for new hires
- Support Onboarding team & processes in employees transition to ongoing work.
- Coordinate and schedule job training sessions as necessary by employees department.
- Facilitate new employees acclimation to their roles.
- Check-Ins & Support
- Conduct 2-4 check-ins with new employees during their first month to gauge progress and address any concerns.
- Continue to schedule check-ins every 5-6 weeks thereafter to provide ongoing support.
- Offer coaching to employees on basic business and communication issues.
- Assist employees with basic Wimmer Processes and Benefits, escalating more complex questions as needed.
- Handle minor HR issues and escalate larger concerns to appropriate personnel.
- Administrative Support
- Provide up-to-date logs of each employees status, feedback, and requests
- Works closely with assigned Engagement Manager(s) to handle administrative tasks and recurring reports to clients and leadership
- Support the assigned Engagement Manager(s) on account-specific initiatives and process improvements
- Offboarding Support
- Collaborate with sales and recruiting teams to facilitate smooth employee offboarding processes.
- Equipment Coordination
- Collaborate with IT to manage employee equipment needs, with a focus on returns and local drop-off/pickup if required.
- Employee Event Planning and Coordination
- Plan and coordinate various employee events and activities to promote a positive work culture.
- Required Skills & Professional Experience:Bachelor's degree in related field or commensurate professional experience
- 3+ years of professional experience working with mature business functions and teams.
- Prior experience working as a team lead for global / international teams or experience in managing stakeholders from different global markets.
- Preferred, not required
- Intellectual curiosity; demonstrated interest in learning and staying up-to-date with industry trends and best practices.
- Learning agility; able to learn new skills and capabilities quickly with a passion for continuous learning.
- Excellent verbal and written communication; highly effective when engaging with team members at all levels.
- Problem solving skills; ability to identify and address issues promptly and proactively.
- Able to work night shifts (7AM – 4PM PST)
- Able to come into the office 3x a week.
