About the Role:
As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience.
Key Responsibilities:
- Address customer issues, concerns, and inquiries through our dedicated customer service channels
- Proactively identify effective solutions to resolve customer concerns promptly and efficiently
- Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability
- Assist in managing our ecommerce websites and ensure their smooth operation
- Create compelling write-ups for our brands to support marketing initiatives
Job Qualifications:
- Bachelor's degree in any field
- Preferably with 1-2 years of experience in E-Commerce or customer service
- Exceptional communication, customer service, and interpersonal skills
- Experience in customer service for regional countries (e.g. Singapore) is a plus but not required
- Amenable to work on weekends and on shifting schedules
You Are an Ideal Candidate if You Are:
- Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding this environment is perfect for someone who is independent, self-driven, and hungry for growth.
- An excellent communicator: We speak and act quickly. Say it. Mean it. Do it.
- Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
- Love adopting new technology and software tools: We constantly look for new tools to use that will make our work more efficient and productive.
- Data-driven: We love numbers and data that will help us arrive at impactful decisions.
- Customer-centric: We do whatever it takes to satisfy our customers.
