eCommerce Associate | Nightshift

eCommerce Associate (Onsite | Nightshift | Ortigas, Pasig City)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS AN eCOMMERCE ASSOCIATE

Our awesome client, a leading eCommerce company based in the US is looking for an eCommerce Associate to be part of their team.

• The eCommerce Associate is responsible for supporting all marketplaces, acting in line with the company's core values: Teamwork, Consumer & Customer Centric, Embrace & Lead Change, Work Smarter, and Have Fun!

WHAT WILL BE YOUR MAIN RESPONSIBILITIES

Amazon (AMZ)

• Process Vendor Central cancellations for UK & US

• Conduct weekly checks on Seller Central for unshipped orders

• Respond to action-required emails covering availability, pricing, defects, return rates, and opportunities

• Handle daily AMZ Marketplace cancellations

• Respond to AMZ customer tickets in the portal

eBay

• Conduct weekly checks on Seller Central for unshipped orders

• Handle daily eBay cancellations

• Respond to eBay customer tickets in the portal

Etsy

• Enter tracking numbers daily in the Etsy portal

• Respond to Etsy customer tickets in the portal

LBY.com / QC.com

• Manage LBY Designer Pattern Marketplace listings and create kits

• Handle monthly free pattern creation on company websites

• Perform weekly kit creation on company websites

• Update daily banners

• Provide customer service coverage as needed

• Manage PayPal disputes for all native company websites

• Run weekly ADA scans and document findings

• Coordinate content and implement changes in digital marketing portals

DSV

• Assist in setting up new Marketplaces

• Handle daily Walmart cancellations

WHAT ARE WE LOOKING FOR

• 2–3 years of eCommerce-related or administrative experience is a plus

• Knowledge of Excel and various eCommerce portals (Amazon, eBay, Walmart, etc.)

• Ability to prioritize tasks and meet deadlines efficiently

• Detail-oriented with strong communication and organizational skills

• A reliable, adaptable, and quick-learning team player

• Able to work onsite in Ortigas, Pasig City on a Nightshift schedule

• Able to perform essential job functions in a standard office environment, with or without reasonable accommodation