Role: Reports Analyst
Experience: Minimum 2 years of experience for the same role in a BPO setting
Location: Muntinlupa, Philippines
Skills: The Reports Analyst is responsible for collecting, analyzing, and interpreting operational data to support business decisions. This role ensures accurate, timely, and actionable reporting that drives performance improvements, operational efficiency, and strategic planning.
We at Coforge are hiring Reports Analyst with the following skillset:
- Develop, maintain, and automate daily, weekly, and monthly reports.
- Analyze operational metrics such as productivity, SLA, AHT, shrinkage, attendance, and capacity planning.
- Translate business requirements into dashboards and data visualizations.
- Ensure data accuracy and integrity across multiple sources.
- Identify trends, risks, and improvement opportunities through data analysis.
- Support Operations teams with performance insights.
- Create executive-ready presentations and performance summaries.
- Improve reporting processes through automation and standardization.
- Collaborate with stakeholders to define KPIs and reporting needs.
Required Skills & Qualifications
- Advanced Excel skills (Pivot Tables, Power Query, formulas such as SUMIFS, INDEX-MATCH, etc.).
- Experience with reporting tools (e.g., Microsoft Power BI)
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- High attention to detail and data accuracy.
