E-commerce Customer Support & Ads Specialist & Response Video Editor

Customer Success & Operations Coordinator (E-Commerce) Remote

We are an e-commerce company serving customers in North America & Europe, looking for a detail-oriented Customer Success & Operations Coordinator based in the Phillipines.

This role blends customer service with light operations and requires someone organized, reliable, and proactive.

Responsibilities

Email/chat customer support + occasional phone calls

Handling refunds, replacements, order issues

Communicating with suppliers/warehouses

Creating & improving SOPs and internal workflows

Collecting customer reviews, photos, and video content (UGC)

Setting simple retention follow-ups (post-purchase, win-backs)

Reporting recurring issues & insights

Requirements

Strong English (spoken & written)

Experience in e-commerce customer service

Comfortable calling customers

Familiar with Shopify & tools like Gorgias/Zendesk

Good communication & problem-solving skills

Reliable internet & structured approach to work

To Apply (Mandatory) - please email [Confidential Information] with the following

Send all of the following (applications missing any item will not be reviewed):

1. A 23 minute video introducing yourself

2. Your expected monthly salary (USD)

3. A written response to this scenario:

My package hasn't moved for 7 days. Is this a scam

Only complete applications will be considered.