About The Role
We are hiring a strategic
E-Commerce Account Manager to lead the digital operations for
HiFi Sound Connection, a premier US-based retailer of car audio and musical instruments. You will not just manage a client account; you will act as the operational leader for our e-commerce business, collaborating directly with the US leadership team.
This role requires a hands-on leader with deep expertise in multi-channel e-commerce (Amazon, eBay, Walmart.com) and the ability to manage a team of Customer Service and Data specialists. You will be responsible for driving listing quality, optimizing the direct website, and ensuring our customer service team hits top-tier metrics.
Key Responsibilities
- Multi-Channel Marketplace Management: Oversee performance and health of seller accounts on Amazon Seller Central, eBay Seller Hub, and Walmart Marketplace. Monitor policy compliance, feedback scores, and defect rates.
- Team Leadership: Manage and mentor a team of Customer Service Representatives and Data Entry specialists. Set KPIs for response times (SLA), customer satisfaction (CSAT), and listing accuracy.
- Listing & Data Optimization: Oversee the creation and optimization of product listings. Ensure titles, bullet points, and descriptions are SEO-friendly and accurate across all platforms.
- Website Optimization: Collaborate with the US team to improve the user experience (UX) and conversion rate of hifisoundconnection.com. Suggest and implement strategies to increase direct-to-consumer sales.
- Strategic Growth: Analyze sales reports to identify best-selling categories and slow-moving inventory. Propose strategies to bundle products or run promotions.
- Operational Alignment: Serve as the bridge between the Cebu operations team and the US Headquarters. Note: This role does not involve physical shipping or receiving.
Requirements
- E-Commerce Experience: 4+ years of proven experience managing US-based e-commerce accounts (Amazon Seller Central expertise is a must).
- Leadership: 2+ years of experience leading a team of at least 5-10 people, preferably in a metrics-driven Customer Service or Sales environment.
- Technical Skills: Proficiency with e-commerce backends (e.g., BigCommerce, Shopify, or similar), bulk editing via CSV, and familiarity with tools like ChannelAdvisor or ShipStation is a plus.
- Communication: Exceptional English communication skills (verbal and written) to collaborate effectively with US executives and handle high-level customer escalations.
- Schedule: Willingness to work Night Shift (US Central Time Zone) to collaborate with the US office.
Why apply with us
- Competitive Salary Package with Performance Appraisals
- Saturday-Sunday Off
- Permanent leadership role with long-term growth potential
- Opportunity to shape and grow a specialized brand
- Work with an established outsourcing company
- Equipped with the latest technologies
- Offers Full-time employment and Career Growth
- Easily accessible from almost any part of the Metro Cebu area.
- One-day Application Process only (VIRTUAL INTERVIEW NOW AVAILABLE)
- Service Incentive Leaves Upon Regularization
- Attendance Productivity Incentives
- Additional Hazard Pay within Qualifying Hours
- Stable Job with Salary Appraisals
- Holiday and Night Differential Premium Pay Rates
- Job Promotion is highly possible... if YOU have the drive.
- HMO/Health Insurance
- Work-Life Balance
- Free Pre-hiring Medical Laboratories
- Free Coffee
Note: We conduct a virtual interview process, including an initial interview and assessment.
Our Virtual Process Includes
- Preliminary screening via video meet.
- Skills assessment and evaluation
- Interview with our HR team
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
Overview
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
How To Apply
Location: Lower Ground Floor, MDCT Building, Leyte Loop, Cebu Business Park, Barangay Hipodromo, Cebu City
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday through Friday only. Bring a copy of your updated resume & valid ID.
