JOB SUMMARY:
We are seeking a highly skilled Dynamics 365 CRM Developer Lead to oversee the design, development, and delivery of solutions within the Microsoft Dynamics 365 Customer Engagement (CE/CRM) platform. The ideal candidate will have strong hands-on technical experience, leadership capabilities, and a proven ability to collaborate with business and technical stakeholders to deliver scalable, high-performing CRM solutions.
JOB RESPONSIBILITIES:
- Lead the design, development, and implementation of Dynamics 365 CRM solutions across modules such as Sales, Customer Service, and Marketing.
- Architect and customize CRM entities, forms, views, dashboards, and business process flows.
- Develop and maintain plugins, custom workflows, Power Automate flows, and client-side scripts using JavaScript and C#.
- Integrate Dynamics 365 with external systems using Azure services, Power Platform, and REST APIs.
- Define and enforce coding standards, best practices, and DevOps processes within the CRM team.
- Provide technical leadership and mentorship to developers and junior team members.
- Collaborate with business analysts and solution architects to translate business requirements into scalable technical solutions.
- Manage solution deployments, environment configurations, and release management using Azure DevOps.
- Conduct code reviews, troubleshoot complex issues, and ensure high-quality delivery.
- Stay updated with the latest Dynamics 365 and Power Platform capabilities to recommend enhancements and optimizations.
JOB QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 8+ years of experience in Microsoft Dynamics CRM / Dynamics 365 CE development, with at least 23 years in a lead or senior developer role.
- Proficient in:
- Core Technologies: C#, .NET, JavaScript, TypeScript, HTML, CSS
- Dynamics 365 Tools: Plugins, Workflows, Actions, Business Rules, Power Automate, Power Apps
- Data Management: Data migration, DataVerse, SQL Server, FetchXML, OData
- Integration: Azure Logic Apps, Azure Service Bus, API development, and integration frameworks
- Source Control & CI/CD: Azure DevOps, Git
- Strong understanding of CRM solution architecture, ALM, and deployment practices.
- Experience in configuring and extending Power Platform components.
- Excellent communication, problem-solving, and leadership skills.
