Driver operation (Driver engagement lead), SPX Express

4-7 Years

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Early Applicant

Job Description

Job Description

Job Description

Develop and execute driver engagement and retention strategies to maintain a strong and active driver base
Design and manage incentive programs, campaigns, and communications to drive driver activity and performance
Analyze driver behavior and performance data to identify gaps and opportunities (activation, churn, productivity)
Lead onboarding, reactivation, and lifecycle management initiatives for drivers
Work cross-functionally with Operations, Product, and Marketing to improve driver experience and platform usability
Manage and mentor engagement team members to ensure effective execution
Gather driver feedback and translate insights into actionable improvements

Requirements

Qualifications

4–7+ years in operations, engagement, or lifecycle management roles
Experience managing teams and executing large-scale initiatives
Background in logistics, transportation, e-commerce, or gig-platform environments preferred
Skills
Strong data analysis skills (Excel/Google Sheets; SQL is a plus)
Experience in campaign management, incentives design, or lifecycle marketing
Strong problem-solving and execution skills in fast-paced environments
Excellent communication and stakeholder management skills

Other Requirements