Position Summary:
The Chargeback Analyst is responsible for validating, processing, and reconciling chargeback claims submitted by customers in accordance with pharmaceutical pricing agreements. This role ensures accuracy of contract pricing, compliance with manufacturer agreements, and timely resolution of discrepancies to protect company margins and maintain strong trading partner relationships.
Key Responsibilities:
Chargeback Processing & Validation
- Review, validate and submit chargeback claims including reversal and resubmission.
- Verify contract eligibility, pricing terms, and purchase details against manufacturer agreements.
- Approve, reject, or adjust claims based on findings.
Contract & Pricing Analysis
- Maintain and interpret pharmaceutical pricing contracts, including WAC, contract prices, and eligibility criteria.
- Identify discrepancies between submitted claims and contract terms.
- Monitor pricing updates and ensure system accuracy.
Reconciliation & Financial Accuracy
- Reconcile chargeback deductions with internal sales and inventory data.
- Investigate and resolve variances or short payments.
- Ensure accurate accounting treatment and reporting of chargebacks.
Dispute Resolution:
- Communicate with manufacturers and internal teams to resolve disputed claims.
- Track and document disputes through resolution.
- Escalate complex issues when necessary.
Data Analysis & Reporting:
- Generate regular reports on chargeback trends, discrepancies, and financial impact.
- Identify patterns indicating pricing errors, contract issues, or process gaps.
- Support audits by providing documentation and analysis.
Compliance & Controls:
- Ensure adherence to company policies, manufacturer agreements, and regulatory requirements.
- Maintain proper documentation for audit readiness.
- Assist in developing and improving internal controls related to chargebacks.
Process Improvement:
- Recommend and implement process enhancements to improve efficiency and accuracy.
- Collaborate with IT / NetSuite, EDI and Pricing teams on system improvements and automation initiatives.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred)
- 2–5 years of experience in chargebacks, rebates, or contract pricing—preferably in pharmaceutical or healthcare distribution
- Experience with EDI (e.g., 844/849 transactions) and chargeback systems is a plus
- Strong analytical and problem-solving skills
- High attention to detail and accuracy
- Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis)
- Familiarity with ERP systems (e.g., SAP, Oracle)
- Understanding of pharmaceutical pricing structures (WAC, GPOs, contracts)
- Effective communication and stakeholder management skills
- Ability to manage multiple priorities and meet deadlines
Work Environment
- Work from Home
- Cross-functional collaboration with Accounting, EDI, NetSuite, Pricing, and GPO
