The Distributor Account Manager responsible for managing relationships with distributors supplying commissaries and ensuring efficient product flow, availability, and execution of commercial plans. This role focuses on driving sales growth, improving service levels, and aligning distributor operations with company objectives.
Key Responsibilities
- Manage day-to-day relationships with assigned distributors
- Act as the main point of contact for all commercial and operational concerns
- Conduct regular business reviews to evaluate performance and identify opportunities
- Drive sales targets and volume growth through distributor channels
- Develop joint business plans (JBPs) with distributors
- Identify opportunities to expand product distribution within commissaries
- Work closely with commissary teams to ensure timely and accurate product supply
- Monitor inventory levels, order cycles, and stock replenishment
- Ensure compliance with product specifications, quality, and handling standards
- Oversee order fulfillment, delivery schedules, and logistics coordination
- Address supply issues such as stock shortages, delays, or overstocking
- Collaborate with supply chain and demand planning teams for forecasting accuracy
- Ensure distributors execute agreed trade programs, pricing, and promotions
- Monitor adherence to service level agreements (SLAs) and KPIs
- Conduct audits and field visits to ensure operational excellence
- Track distributor performance against KPIs (sales, service levels, inventory turns)
- Analyze data and generate insights for continuous improvement
- Prepare regular reports for internal stakeholders
- Manage distributor margins, pricing structures, and cost controls
- Ensure compliance with contracts, payment terms, and credit policies
- Support negotiations and contract renewals
Qualifications
- Bachelor's degree in Business, Marketing, Supply Chain, or related field
- 4–7+ years of experience in distributor management, key accounts, or supply chain roles
- Experience in food service, FMCG, or commissary/QSR environment preferred
- Strong understanding of distribution, logistics, and inventory management
- Proficient in data analysis and reporting tools (Excel, dashboards, ERP systems)
