Job Summary
This position is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.
Job Responsibilities
- Handling inbound (80+) and outbound calls in a professional manner
- Utilize multiple applications provided by FleetCor in order to assist customers efficiently and in a timely manner.
- Demonstrate effective oral and written communications with customers, department personnel and management
- Proficient in being able to cross sell additional products and services
- Transfer calls to appropriate department or staff
- Process check by phone requests
- Provide customers with accurate account information in a fast pace environment
- Fee negotiation
- Good interpersonal skills and team work awareness
- Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques
Qualifications
- 3+ years of high call volume experience
- Analytical and general math skills are required
- Must be organized, able to communicate effectively and comfortably on the phone with customers
- Fuel and credit card industry experience a plus
- Microsoft Word and Excel experience is required
- Have the ability to work independently
- Need to be focused, detail-oriented, self-motivated
