Dispute and Chargeback Analyst
Eastwood, Philippines
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophyit's the foundation of who we are and what we do. As a Dispute & Chargeback Analyst, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You'll Do:
- Investigate and resolve credit card disputes in accordance with Reg Z and internal policies
- Manage AMEX chargeback processing, including analyzing transactions, preparing representments, and responding to chargeback inquiries
- Review transaction histories, merchant documentation, and customer statements to determine validity of claims
- Maintain accurate records of dispute cases and ensure timely reporting to meet regulatory and client requirements
- Collaborate with internal teams (e.g., Fraud, Risk, Operations) to escalate complex disputes and mitigate financial loss
- Ensure compliance with relevant banking and card network regulations
- Provide insights and recommendations to improve dispute resolution processes
- Monitor trends in disputes and chargebacks, highlighting potential areas of risk
What We're Looking For:
- 23 years of experience in Reg Z disputes investigations and AMEX chargeback processing
- Strong understanding of credit card networks, dispute lifecycle, and chargeback regulations
- Detail-oriented with strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite; experience with dispute/chargeback management tools is a plus
- Ability to work independently and collaboratively in a fast-paced environment
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