Position: Dispatcher Last-Mile Delivery
Location: Remote
Job Type: Full-Time
About the Role:
We are seeking a highly responsive Dispatcher to oversee last-mile delivery operations in a fast-paced, high-volume environment. This role requires quick decision-making, problem-solving, and strong communication skills to ensure seamless coordination between drivers, clients, and dispatch teams. The ideal candidate is process-driven, detail-oriented, and thrives under pressure while maintaining a structured and efficient workflow.
Success in this role requires someone who:
- Moves with urgency and enjoys working in a high-energy, time-sensitive environment.
- Processes large amounts of information quickly and accurately to make rapid decisions.
- Communicates clearly and directly to ensure smooth execution of deliveries.
- Excels at multitasking and prioritizing tasks while handling multiple moving parts.
- Is highly organized and systematic, with a keen eye for operational efficiency.
- Thrives on structure and routine, ensuring consistency in dispatch processes.
- Has a natural ability to anticipate challenges and solve problems before they escalate.
Key Responsibilities:
- Driver & Route Management:Assign, monitor, and adjust delivery routes in real-time for efficiency and cost-effectiveness.
- Problem-Solving & Decision-Making:Resolve last-minute delivery issues, driver delays, and customer concerns with confidence.
- Communication & Coordination:Maintain constant contact with drivers, vendors, and clients to ensure smooth deliveries.
- Process Execution & Optimization:Follow and refine dispatching protocols to maximize efficiency and service quality.
- Data Monitoring & Reporting:Track key performance metrics such as delivery times, success rates, and route efficiencies.
The best candidates for this role typically have:
- A strong sense of urgency you work quickly and thrive in a fast-paced setting.
- A decisive, results-driven mindset you make decisions confidently and with minimal hesitation.
- Clear, direct communication skills you don't hesitate to get straight to the point to drive efficiency.
- A structured and process-oriented approach you naturally follow systems and procedures with precision.
- An analytical and detail-focused mindset you're good with numbers, patterns, and logistics.
- The ability to remain calm under pressure you don't get flustered when handling high-pressure situations.
Requirements:
- Experience:2+ years in dispatching, logistics, or transportation coordination.
- Technology Skills:Proficiency with dispatching software, GPS tracking, and Excel/Google Sheets.
- Work Schedule:Ability to work flexible shifts, including evenings, weekends, and peak periods.
- Industry Knowledge:Familiarity with last-mile delivery operations and logistics best practices.
Why Join Us
- Competitive salary and benefits package.
- Fast-paced environment with opportunities for career growth.
- Be part of a highly structured and process-driven team.
- Work in an industry that rewards efficiency, problem-solving, and decisive action.
If this role aligns with your strengths, we invite you to complete the application and assessment.
