Dispatch Associate

Evaluate customer calls and match the right technician to every job.

Responsibilities
. Evening coverage for customers and field technicians
. Assist in data collecting and analysis
. Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
. Relay accurate information to technicians, ensuring proficient, quality customer experiences.
. Manage the whereabouts and needs of every technician in the field.
. Record the results of each service call and create report summaries for senior management.
. Be professional and establish customer rapport, encouraging repeat business.
. Respond to customer requests, resolving issues and promoting the brand.
. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
. Update customers throughout the day on the technician's progress.