Director of Recruiting

We are hiring - Director of Recruiting

The Director of Recruiting is responsible for leading and optimizing the full recruitment strategy for both the Contact Center (BPO) division and the Software Development/Technology division. This role requires a seasoned recruiting leader with deep expertise in high-volume BPO hiring, technical recruiting, and Artificial Intelligence (AI) talent acquisition. The ideal candidate is strategic, data-driven, and goal-oriented, with a proven track record of building scalable recruitment processes and leading high-performing teams.

Key Responsibilities

Strategic Leadership & Planning

• Develop and execute an end-to-end recruitment strategy for the Contact Center and Technology divisions, ensuring alignment with organizational goals.
• Lead workforce planning in collaboration with operations, technology, and executive leadership to forecast hiring needs.
• Build, coach, and mentor a high-performing recruiting team across multiple recruitment specialties.

Recruitment Operations & Execution

• Oversee full-cycle recruiting for high-volume Customer Service roles, Developers, Software Engineers, data scientists etc..
• Implement scalable sourcing strategies using modern recruitment technologies, ATS platforms, and AI-based tools.
• Ensure recruitment KPIsincluding time-to-fill, quality of hire, and candidate experience scoresare consistently achieved.

AI & Technical Recruiting Expertise

• Design and maintain specialized pipelines for AI and machine learning talent, staying current with industry hiring trends.
• Partner with engineering and product leaders to understand highly technical role requirements.

Compliance & Process Excellence

• Ensure all recruitment processes comply with local labor laws, company standards, and industry best practices.
• Standardize recruitment workflows, assessment tools, and interview frameworks for consistency and fairness.

Stakeholder Management

• Develop strong relationships with internal leaders to understand evolving business needs.
• Provide regular reporting on recruitment performance, market insights, and hiring forecasts.

Employer Branding & Talent Engagement

• Strengthen the company's employer brand within the BPO and tech talent markets.
• Represent the company at recruitment events, job fairs, tech conferences, and industry forums.

Required Qualifications

• 15+ years of experience in the recruitment field, with at least 7 years in leadership roles.
• Previous experience in the BPO industry recruiting is mandatory.
• Demonstrated experience recruiting for Artificial Intelligence, machine learning, and advanced technical roles.
• Proven success leading high-volume recruiting strategies and technical talent acquisition simultaneously.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
• C1 English levelboth written and spoken.
• Strong knowledge of ATS platforms, sourcing tools, and recruitment analytics.
• Goal-driven, highly organized, and effective at managing multiple priorities.
• Excellent communication, negotiation, and stakeholder management skills.

Preferred Qualifications

• Master's degree in HR, Organizational Development, Business, or related field.
• Experience scaling recruitment operations during periods of rapid growth.
• Familiarity with AI-driven recruiting systems and automation platforms.
• Previous experience in multicultural or global BPO organizations.