Director of Quality & Training

Company Description Infinx is a healthcare technology company focused on helping providers get paid accurately and efficiently so they can prioritize exceptional patient care. Founded in 2012 and backed by KKR and Norwest, Infinx delivers technology-led patient access and revenue cycle solutions, including agentic AI, outsourced operations, and revenue integrity consulting. The company partners with more than 900 provider organizations across the United States to improve revenue realization, operational efficiency, and cash acceleration. Infinx offers a collaborative environment where team members contribute to innovative solutions that directly impact healthcare organizations. More information about the company and its services is available at www.infinx.com.

Role Description The Director of Quality & Training is a full-time, on-site role based in the National Capital Region, Philippines. This role oversees the design, implementation, and continuous improvement of quality assurance frameworks and training programs for operations supporting patient access and revenue cycle services. The Director leads a team responsible for monitoring performance, conducting audits, analyzing trends, and implementing corrective actions to meet service-level and compliance requirements. Day-to-day responsibilities include developing training curricula and materials, facilitating learning sessions, coordinating onboarding programs, and ensuring consistent knowledge standards across teams. The role collaborates closely with operations leaders, product teams, and client stakeholders to align quality and training initiatives with business objectives and regulatory expectations.

Qualifications

• Demonstrated experience in quality assurance and performance management within healthcare, BPO, or revenue cycle operations, including setting metrics, conducting audits, and driving continuous improvement initiatives.
• Proven ability to design, deliver, and optimize training programs, including curriculum development, instructional design, and facilitation of both classroom and virtual learning sessions.
• Strong leadership and people management skills, with experience building and coaching high-performing teams and collaborating effectively with cross-functional stakeholders.
• Excellent analytical and problem-solving abilities, including data interpretation, root-cause analysis, and use of quality tools to identify trends and implement action plans.
• Clear and professional communication skills, with the ability to present complex information, influence decision-makers, and engage diverse audiences.
• Solid understanding of healthcare revenue cycle processes, patient access workflows, or related healthcare operations; experience with AI-enabled or technology-driven solutions is a plus.
• Bachelor's degree in Business, Healthcare Administration, Operations Management, Education, or a related field; advanced degree or relevant certifications (e.g., Six Sigma, Lean, quality or training certifications) are an advantage.
• Ability to work on-site in the National Capital Region, Philippines, with flexibility to support multiple shifts or time zones as needed.