About the Company
The Director, Commissary Operations is responsible for the overall management and operational success of commissaries. This role involves strategic planning, developing operational policies, managing staff, ensuring customer satisfaction, maintaining financial accountability and maintaining compliance with food safety standards. The Operations Director will work closely with the commissary managers/heads to ensure that all commissaries operate efficiently and meet the organizations standards and goals.
About the Role
The Director, Commissary Operations is responsible for the overall management and operational success of commissaries. This role involves strategic planning, developing operational policies, managing staff, ensuring customer satisfaction, maintaining financial accountability and maintaining compliance with food safety standards.
Responsibilities
- Strategic Planning and development
- Develop and implement long-term strategies to improve efficiency, expand capacity and enhance product offerings.
- Identify and pursue opportunities for innovation and growth within commissary operations.
- Set operational goals and KPIs, and monitor progress to ensure targets are met.
- Operational Management
- Oversee daily operations to ensure efficiency and adherence to company standards.
- Develop and implement operational policies to improve workflow and reduce waste.
- Financial Management
- Prepare and manage the commissary's budget, ensuring financial stability and growth.
- Monitor expenses and identify cost-saving opportunities without compromising quality.
- Ensure high levels of client satisfaction by maintaining quality service, service level agreements and addressing feedback.
- Team Member Leadership and Development
- Provide leadership and direction to the commissary management team.
- Foster a positive work environment and promote professional development among team members.
- Gatekeeps the values of the Company and drives integrity in all processes and practices within the commissary.
- Quality Assurance and Compliance
- Ensure all products meet quality standards and comply with food safety regulations.
- Implement quality control systems and conduct regular audits.
- Cross-functional Coordination
- Collaborate with other departments (shared services) to ensure integrated operations.
- Align commissary operations with overall business objectives.
- Performance Monitoring and Reporting
- Prepare regular reports on commissary performance, including production, inventory and financial metrics.
- Analyze data to identify trends and areas for improvement, implementing corrective actions needed.
- Facility Maintenance and Management
- Oversee the overall maintenance and management of commissary facilities.
- Ensure facilities are maintained in a state of good repair and meet all Occupational Safety Health and regulatory standards.
Qualifications
- Bachelor Degree in business, manufacturing, management, manufacturing, engineering, or a related field and possess some relevant industry experience.
Required Skills
- Minimum of 7-10 years of experience in operations management, preferably in a commissary, retail, or food service environment.
- Proven track record of managing multiple locations and leading large teams.
- Ability to review and interpret concepts and to communicate necessary actions and requests clearly and concisely.
- Ability to be flexible in a dynamic work environment.
- Knowledge of Production and Purchasing functions in a Manufacturing Environment.
- Strong understanding of entire flow of production from materials preparation to processing finished goods.
- Must have the ability to communicate at all levels and have great interpersonal skills.
- Attention to detail, excellent organizational skills, self-motivated, ability to handle high volume workload, and changing priorities in a high paced department.
- Understanding of Standards and Specifications, Documentation and Traceability Requirements.
