Dining Supervisor (Premium Upscale Restaurant)

2-4 Years

Save

Early Applicant

Job Description

Key Responsibilities

Supervise daily dining floor operations and ensure smooth service during assigned shifts.
Deliver excellent customer service and ensure a positive guest dining experience.
Attend to VIP guests, regular patrons, and resolve guest concerns promptly.
Lead and support service staff including servers, hosts, and runners.
Conduct pre-shift briefings and ensure adherence to service standards and grooming policies.
Coordinate with Kitchen and Bar teams to maintain efficient service flow.
Promote upselling of beverages and signature menu items.
Ensure cleanliness, proper table setup, and dining area readiness.
Monitor POS transactions and proper cash handling procedures.
Prepare shift reports and escalate operational issues to management.

Qualifications

23 years experience in a supervisory or senior service role in a restaurant, bar, or hotel.
Strong leadership, customer service, and communication skills.
Experience in casual / premium dining is an advantage.
Basic POS knowledge and cash handling experience.
Willing to work shifting schedules, weekends, and holidays.
Physically able to stand and move during service hours.