Dining Supervisor

Key Responsibilities

• Supervise daily dining floor operations during assigned shifts
• Ensure high standards of customer service and hospitality are consistently delivered
• Personally attend to VIPs, regulars, and guest concerns or complaints
• Monitor service flow, table turns, and guest wait times
• Ensure cleanliness, table setup, and overall dining area readiness
• Lead, coach, and motivate service staff (servers, hosts, runners)
• Conduct pre-shift briefings (service standards, promos, menu highlights, upsell focus)
• Enforce grooming, uniform, and professional conduct standards
• Assist in training new service crew and regular service refreshers
• Coordinate with Bar and Kitchen teams for smooth service execution
• Drive upselling of craft beers, premium drinks, and signature dishes
• Support implementation of promos and events
• Monitor average check, suggestive selling, and guest conversion during shifts
• Provide feedback to management on guest preferences and sales trends
• Ensure compliance with food safety, sanitation, and hygiene standards
• Enforce alcohol service policies and responsible drinking guidelines
• Monitor cash handling procedures and POS accuracy (as applicable on shift)
• Report incidents, service issues, and operational concerns to management
• Submit shift reports (sales highlights, issues, manpower concerns, guest feedback)
• Assist in monitoring service KPIs (guest count, table turn, complaints, upsell rates)
• Recommend improvements to service flow, layout, and guest experience

Qualifications & Requirements

• At least23 years experiencein a supervisory or senior service role in a restaurant, bar, or hotel
• Strong leadership and people management skills
• Excellent communication and customer service skills
• Experience in craft beer, bar service, or premium casual dining is a plus
• Basic POS knowledge and cash handling familiarity
• Willing to work shifting schedules, weekends, and holidays
• Physically fit to stand and move around during service hours