Location: Alabang
Work Schedule: Shifting
Salary: PHP 130,000 - PHP 150,000
Start Date: ASAP
Role Overview
The Digital Transformation Lead is responsible for driving process improvement, productivity benefits, and digital transformation initiatives in line with the client's transformation roadmap. This role partners closely with internal and external stakeholders to design, deliver, and sustain market-leading transformation solutions.
Key Responsibilities
- Identify and assess process improvement and digital transformation opportunities
- Deliver contractual productivity and benefit commitments agreed with clients
- Lead Digital Transformation and Continuous Improvement initiatives aligned with the transformation roadmap
- Design and build curated, market-leading transformation solutions in collaboration with cross-functional teams
- Ensure adherence to internal protocols for project identification, due diligence, and execution
- Facilitate design thinking workshops, customer journey re-imagining, blueprinting, and future-state operating models
- Focus on customer effort reduction, straight-through processing, and operational efficiency
- Manage and develop team members; support talent development and capability building
- Build and maintain strong stakeholder relationships across all levels (client and internal stakeholders)
Qualifications & Skills
Education
- College Graduate (minimum 15 years of education), based on role requirements
Technical & Functional Skills
- Strong working knowledge of basic computer systems and tools (Citrix, ADUC, Windows OS, internet, and web-based applications)
- Excellent proficiency in MS Excel, Word, PowerPoint, and Minitab
- Certified Lean Six Sigma Black Belt (preferred) or Green Belt
- Project Management and Design Thinking practitioner
- Exposure to digital technologies in process transformation, including:
Process Mining
RPA
Analytics
Machine Learning / AI
Generative AI
Domain Knowledge
- P&C Insurance experience is highly desirable
- Experience leading design thinking workshops to re-imagine customer journeys and future operating models
