Digital Sales Associate

The Digital Sales Associate supports property sales through SMDC's digital platform by engaging online leads, conducting virtual consultations, and guiding clients through the purchasing process. This role requires a tech-savvy, customer-focused, and results-driven individual who ensures a smooth and positive digital buying experience for clients.

DUTIES AND RESPONSIBILITIES:

Sales Execution

• Manage initial client interactions through chat, email, or phone and nurture assigned leads.
• Drive sales from inbound inquiries and conduct outbound follow-ups when necessary.

Order Management

• Process assigned transactions within the agreed service level agreements (SLA).
• Ensure prompt booking of all successfully converted accounts.

CRM and Data Management

• Keep lead information and progress accurately updated in the system.
• Record all transactions in the designated CRM platforms.

Customer Engagement

• Serve as the primary point of contact for digital sales transactions.
• Deliver a positive and seamless customer experience in every interaction.

Project Knowledge

• Maintain a solid understanding of SMDC projects and offerings.
• Provide clear, accurate, and concise responses to client inquiries.