Job description
📍 Remote | ⏳ Full-time, Fixed-Term (6+ months with opportunity to extend)
ABOUT US
Nest Collection is a fast-growing property management company specialising in short-term rentals across platforms like Airbnb and Booking.com. We pride ourselves on operational excellence, delivering high-quality guest experiences, and ensuring strong performance for our clients.
We’re looking for a Digital Operations & Listings Specialist to join our team on a maternity cover contract. This role combines data analysis, platform management, and creative problem-solving to ensure our listings perform at their best.
Key Responsibilities.
📊 Reporting & Analysis
- Prepare monthly reports on listings, revenue, commissions, occupancy, nightly rates, and booking trends.
- Compare performance against previous months/years.
- Analyse reservations (confirmed/cancelled), account development, and Airbnb quality scores.
- Summarise insights in clear, concise reports.
🏡 Listings & Issue Management
- Manage suspended listings, complaints, and appeals on Airbnb & Booking.com.
- Resolve listing errors in Guesty, Airbnb, and Booking.com (amenities, descriptions, images, automated messages).
- Set up and optimise new listings (content, pricing, images, co-host onboarding).
- Ensure all listings are tracked in Monday.com.
🎨 Creative & Marketing Support
- Design/update floorplans, maps, and marketing creatives (Illustrator, RoomSketcher, Canva).
- Order branded assets (business cards, stickers, print materials).
🤝 Ad Hoc Support to CEO
- Extract/condense operational data for quick decision-making.
- Implement changes to policies, prices, and payments.
- Create presentations, reports, and one-off creatives.
Requirements
✅ Essential
- Hands-on experience with Airbnb, Booking.com (and ideally Guesty).
- Strong analytical & reporting skills (Google Workspace, Excel/Sheets).
- Proven ability in listing creation, optimisation, and issue resolution.
- Comfortable managing escalations, suspensions, and appeals.
- Strong multitasking and prioritisation skills in a fast-paced environment.
- Excellent written and verbal communication.
- Proactive, detail-oriented, and resourceful.
💡 Desirable
- Experience in short-term rental property management.
- Familiarity with creative tools (Illustrator, Canva, RoomSketcher).
- Knowledge of pricing optimisation & platform integrations.
What We Offer
✨ Work with a growing international property management company.
✨ Remote and flexible working environment.
✨ A varied role combining reporting, operations, and creative tasks.
How to Apply
Send your CV and a short cover letter outlining relevant experience to:
📧 jp@nestcollection
📌 Use subject line: “Maternity Cover Application – Digital Operations & Listings Specialist”
