Discover your 100% YOU with MicroSourcing!
Position : Digital Customer Success Manager
Location: Global One, Libis, Quezon City, Philippines
Work setup & shift: Night Shift / Work from Home
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Digital Customer Success Manager , you will :
- Develop and maintain strong contacts within various levels of the organization through initiative-taking outbound activities such as email, phone calls, e-guides, webinars, and other customer content.
- Proactively engage our customers on a regularly scheduled cadence where you will collaborate closely with them to review performance metrics, additional training needs, and usage of our products to ensure our customers are optimizing their value from their investment.
- Assist in driving adoption of Ever.Ag Customer Success Portal, through various communication methods.
- Provide escalation management assistance for both clients and Ever.Ag as needed; provide support and guidance while reacting to the unexpected.
- Assist in collecting and maintaining customer satisfaction measurements (e.g., web and interview-based surveys).
- Oversee, maintain, and update CRM system with client statuses and interactions.
- Lead or support other assigned projects and other duties as assigned
What You Need
Non-negotiables
- Associates in IT or MIS, bachelors preferred.
- Previous experience in Customer Service/Technical Support role required.
- Experience with MS Office.
- Ability to work holidays and weekends, as needed.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
