Dialer Specialist

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This is a full-time, on-site role for a Dialer Specialist located in Pasay. The Dialer Specialist will be responsible for managing and optimizing dialer systems, monitoring system performance, and analyzing data to ensure efficient operations. The role includes troubleshooting dialer issues, implementing strategies to improve performance, and collaborating with teams to meet business goals. Timely reporting and adherence to compliance regulations are essential aspects of this role.

• Proficiency in managing and operating dialer systems and related tools
• Analytical skills to monitor performance metrics and optimize processes
• Problem-solving skills to address and resolve dialer-related issues effectively
• Strong communication and collaboration skills to work with cross-functional teams
• Adaptability to handle a fast-paced, dynamic work environment
• Familiarity with industry compliance standards and practices is advantageous
• Previous experience in customer service or a call center environment is preferred
• Bachelor's degree in a relevant field or equivalent work experience