Designer Liaison & Customer Relationship Manager

The Role

We are seeking a fluent English speaking,tech-savvy, well-organized professional with strong administrative skills, exceptional attention to detail, great account management abilityand CRM experience to join our team as a Designer Liaison - Customer Relationship Manager. This remote position requires you to work from home using your own computer and internet setup. You will be responsible for managing client relationships and ensuring timely and effective communication with both schools and designers.

In this position, you will play a vital role in managing communications between schools and the internal design team, ensuring production timelines are met and service quality is maintained at the highest level.

Key Responsibilities

• Build and maintain strong client relationships with schools, guiding them through the diary production process.
• Act as the liaison between schools and graphic designers, clearly communicating design requirements and timelines.
• Manage follow-ups on artwork, order details, and required content.
• Review and proofread documents for completeness, accuracy, and formatting.
• Ensure all print production deadlines are met while maintaining positive relationships.
• Provide accurate product quotes and suggest enhancements to schools diary and communication solutions.
• Keep CRM and order systems up to date with detailed and timely entries.
• Handle general administrative tasks including customer service inquiries and assisting with sales support.

Requirements

• At least5 years experienceinaccount managementandoffice administration.
• Excellentverbal and written English communicationskills.
• Highly proficient inCRM systemsandMicrosoft Office, especiallyExcel (advanced level).
• Strong organizational, time management, and problem-solving abilities.
• Self-motivated, intelligent, and capable of working independently with minimal supervision.
• Reliable home-office setup with a stable internet connection and personal computer.

Preferred Qualifications

• Familiarity with design software (e.g., Adobe) or experience in theprint industry.
• Experience workingwith or within schools.

Workload classification

Diary Season (Peak Period: June to December)

• High-volume client communication, artwork and content follow-ups.
• Close coordination with designers and schools to meet strict print deadlines.
• Proofreading and processing large volumes of orders.
• Higher intensity and faster turnaround times expected.
• Requires full-time focus, quick responsiveness, and strong project management discipline.

Off-Season (Lighter Period: January to May)

• Building and nurturing school relationships for the next cycle.
• Preparing quotes, reviewing client feedback, and suggesting product improvements.
• Updating CRM records and internal documentation.
• Assisting with sales support and promotional planning.
• Time available for administrative cleanup, professional development, and process improvement.