Deputy Manager-Transactional Quality

Urgently hiring for one of our direct clients in the Philippines.

Job Title- Deputy Manager-Transactional Quality

Location- Iloilo

Job Tye- Onsite, Rotating Shift

Role

Reporting to the Sr. Group Manager

To drive improvement initiatives assigned

Key Responsibilities/Accountabilities

Group Manager for Quality is responsible in driving performance to meet all Quality metrics

Should have good client relationship (both internal and external)

Coordinates with all departments to ensure that the Quality Targets are met

Designs the Quality Management System that standardizes and documents all processes

Reports with analysis are made accordingly to keep management informed of the state of the team

Depending on the need, initiatives and projects may be implemented in order to drive performance

Ensures that SLAs in Quality are met

Supervise Assistant Managers - Quality

Designs and drives KPIs and KRAs of the team

Coordinates with all departments in implementing Quality Programs

Conduct RCA for challenged metrics

Produce Reports as needed

Keep trackers, ISO documents and other account files updated

Conducts projects to improve performance

Develops plans to minimize cost and increase productivity

Plans for manpower requirements and implemented right sizing of the department when needed

Creates process documentation and standardizes processes of quality

Conduct trainings for quality as needed

Develop the quality team in accordance to the quality roadmap

Perform other duties that may be assigned from time to time.

Qualifications

Knowledge/Qualifications/ Competency:

Graduates in any Stream

Communication Skills

Microsoft Office skills high

Proficient in speaking in English

Knowledgeable in Quality tools

Should have a good knowledge of Quality Management system ISO / COPC/ eSCM

Preferably six sigma trained and certified.