Assist in developing and maintaining strong relationships with dealers, brokers, and external partners to foster trust and long-term collaboration.
Act as a point of contact for dealers and brokers, addressing inquiries, resolving issues, and ensuring timely communication.
Organize regular meetings and check-ins with dealers and brokers to understand their needs, provide updates, and address concerns.
Sales Support and Performance Monitoring:
Assist dealers and brokers in achieving sales targets by providing them with the necessary sales tools, resources, and information about company products and services.
Monitor dealer and broker performance, ensuring alignment with sales goals and KPIs.
Provide feedback and support to improve sales strategies and help dealers and brokers meet their objectives.
Marketing and Promotional Activities:
Collaborate with the marketing team to support dealers and brokers in executing promotional campaigns, marketing initiatives, and product launches.
Distribute marketing materials and product information to dealers and brokers to aid in the sales process.
Assist in coordinating special offers, incentives, and rewards for top-performing dealers and brokers.
Training and Development:
Assist in organizing training programs for dealers and brokers to ensure they are well-versed in product knowledge, sales techniques, and company policies.
Provide ongoing training and support, ensuring that dealers and brokers are up to date with new products, services, and market trends.
Identify areas for improvement in dealer/broker performance and help develop targeted training initiatives to address them.
Compliance and Documentation:
Ensure all dealers and brokers are adhering to company policies, industry regulations, and ethical standards.
Assist in managing contracts, agreements, and legal documentation related to dealer and broker relationships.
Ensure that all relevant documentation is accurately maintained, including sales records, contracts, performance reports, and communications.
Reporting and Analytics:
Collect and analyze sales data to evaluate the performance of dealers and brokers.
Assist in preparing regular reports on dealer and broker activities, sales performance, and the effectiveness of promotional campaigns.
Provide insights and recommendations to senior management to enhance the performance of the dealer and broker network.
Customer Satisfaction and Issue Resolution:
Collaborate with dealers and brokers to address customer service issues, ensuring a high level of customer satisfaction.
Act as an intermediary between customers, dealers, and brokers to resolve complaints, ensure timely service, and maintain positive relationships.
Monitor customer feedback received through dealers and brokers to identify areas for improvement in products or services.
Collaboration with Internal Teams:
Work closely with internal teams, including sales, marketing, finance, and legal, to ensure seamless operations and alignment of goals.
Provide feedback from dealers and brokers to relevant teams to improve processes, products, and services.
Additional Responsibilities:
Other duties as assigned to ensure the smooth operation of the dealer and broker relations program and to support the overall goals of the company.
Key Requirements
Educational Requirement: Bachelors degree in Business Administration, Marketing, Sales, or a related field.
Experience: At least 2-3 years of experience in sales, marketing, or business development, preferably within dealer and broker management or a similar industry.
Skills
Strong interpersonal and communication skills, with the ability to build and maintain relationships.
Knowledge of sales techniques, market trends, and dealer/broker management best practices.
Ability to monitor and analyze dealer and broker performance, providing actionable feedback and support.
Strong organizational and time management skills with the ability to manage multiple accounts and responsibilities.
Proficient in using CRM systems, Microsoft Office Suite (Excel, Word, PowerPoint), and other sales-related software.
Technical Skills
Familiarity with customer relationship management (CRM) software.
Experience in data analysis and sales reporting.
Job Competencies
High attention to detail and ability to manage a large volume of dealer and broker relationships effectively.
Strong decision-making abilities, especially when addressing performance issues or customer concerns.
Ability to work independently and collaboratively within a team to meet organizational objectives.
Strong problem-solving skills, particularly in resolving conflicts and managing disputes between dealers, brokers, and customers.
Working Conditions
Full-time position, primarily in an office environment, with frequent travel to visit dealers, brokers, and attend industry events or meetings.
Occasional evening or weekend work may be required for special projects or promotional events.
