DE027127-Sales Operations Senior Manager

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Sales Operations Senior Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:
Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

RESPONSIBILITIES:
. Strong communication, project management, stakeholder management skills.
. Manages whole Global Intercompany process
. Supports high quality work through a positive environment
. Monitors efficiency of Intercompany team with a focus on improvement
. Ensures site meets performance objectives
. Responsible for Intercompany financials including expenses, labor and facility costs
. Maintains agreed service levels for Intercompany process
. Produces site scorecard metrics as needed by Client and Accenture leadership
. Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process
. Identifies additional non-client specific training for staff to enhance skill sets among all levels
. Remains current on risk management/insurance trends, client initiatives and other necessary topics
. Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets
. Creates incentive programs and performance awards
. Proactively identifies and initiates processes that will improve client perception.
. Serves as a mentor and role model for all unit employees
. Coaches Intercompany team acclimate to Accenture culture and methodologies
. Shares ideas freely and openly to build a collaborative unit
. Creates a Great Place to Work environment
. Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead
. Ability to manage high level escalations
. Mobilize appropriate resources
. Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture's full capabilities
. Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)
. Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
. Address performance issues across the client(s)/portfolio(s) create the operational approach and implements continuous improvement
. Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
. Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets deliver efficiencies through standard processes and synergies
. Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets Ability to manage high level escalations
. Ability to seek revenue and sales opportunities

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Cebu Filinvest Cyberzone Tower 2

SKILL AND QUALIFICATIONS:
. Must have 12 years of experience in Service Delivery with strong background in Sales
. 5 to 10 years of leadership experience
. Experience in Telco is an advantage

About Accenture

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