DE025242-Service Delivery Ops Lead Senior Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: AFS Management POSITION TITLE: Service Delivery Ops Lead Senior Manager WORK SETUP: Hybrid RESPONSIBILITIES: . Support sales opportunities and delivery of the solution by leveraging Accenture's full capabilities. . Build client relationships in collaboration with the Client Account Leadership team. . Lead the service delivery strategy across one or more client portfolios. . Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments. . Manage people engagement, recruiting and staffing to optimize delivery targets. . Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis. . Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director. . Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS: . At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP) . 10 years supervisory/TL experience . Open to any industry . Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience, and act in an advisory role in meetings. . PTP and RTR experience is required.

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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