We are seeking an experienced Application Specialist to lead the ongoing management and administration of our internal workflow tool, ProTracker. ProTracker is an Azure-based internal workflow tool that enables process automation, system integration, and task tracking. It connects multiple business systems, automates workflows, and provides real-time visibility into task progress and performance, helping teams work more efficiently and collaboratively.
As an Application Specialist, you will work closely with functional leaders, organisational units, and subject matter experts to identify, develop, and deploy business process workflows. You will be responsible for day-to-day configuration, support, maintenance, and improvement of the application. You will also play a key role in ensuring that all supported applications and integrations are available 24/7 to all users.
You will be recognised as a respected and proactive Subject Matter Expert, specialising in the ProTracker application and associated automated processes, providing continuity of service, meeting SLAs, and driving continuous improvement.
Key Responsibilities:
Data Analytics & Automation:
- Identify, gather, and source relevant data.
- Clean, organize, and maintain data and data infrastructure.
- Seek opportunities to automate reporting processes.
- Analyse data to answer specific operational questions.
- Identify trends and patterns within datasets.
- Support the identification of improvement opportunities based on data insights.
- Collaborate on the creation and documentation of data and reporting-related materials.
Application Support:
- Act as the primary system administrator for ProTracker to ensure optimal functionality and performance.
- Oversee a range of administrative functions including creating and managing reports and dashboards, optimising workflows, and performing routine system tasks.
- Manage and maintain integrated data feeds to support seamless data flow and system interoperability.
- Collaborate with management to establish effective processes for administrative, development, and change management activities.
Project & Delivery Support:
- Contribute to successful delivery of digital initiatives by supporting project lifecycle activities from initiation to deployment.
- Apply innovative problem-solving to remove roadblocks and improve service value.
- Ensure digital delivery adheres to firm-wide standards, including policies, security assessments, and governance frameworks.
Stakeholder Management & Communication:
- Build strong relationships with business users and technical teams to ensure collaborative delivery.
- Provide clear, timely communication to stakeholders and leadership.
- Act as a trusted advisor, offering strategic insights and data-driven recommendations.
Skills:
- Excellent collaboration skills and a positive attitude.
- Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage both laterally and upwards.
- Ability to perform data cleansing and mass updates efficiently.
- Creative and analytical thinker with strong problem-solving skills.
- Excellent interpersonal and communication skills, with the ability to communicate effectively at all levels of the organisation.
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding.
- Demonstrated experience (1-2 years) in data extraction, modelling, analysis, visualisation, and presentation.
- Proficiency in Power BI, SQL and Excel. Knowledge of JavaScript, HTML, CSS or other coding languages is desirable, but not mandatory.
- Bachelor's degree in Computer Science, Statistics, Economics, or a related field (highly regarded).
