About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description
The Packaging Reporting Specialist plays a crucial role in organizing, managing, and preparing packaging data that supports compliance, quality, and operational planning. This includes data related to Extended Producer Responsibility (EPR) tax reporting, error management, quality specifications and ice production forecasting.
The role ensures accurate, timely and consistent data delivery across systems and teams, enabling packaging cost optimization, regulatory compliance, and strategic decision-making.
You will collaborate closely with cross-functional teams such as Packaging, Finance, Operations, and IT, reporting directly to the Packaging Data Lead within the HelloConnect team.
Responsibilities and Duties
- Data Preparation & Analysis
- Collect, prepare, and validate data for EPR compliance, packaging quality, and ice production forecasting.
- Use advanced SQL and Excel skills to query, consolidate, and manipulate data from multiple systems.
- Support the analysis of packaging errors and quality trends, providing structured data insights for corrective actions.
- Ensure data completeness, consistency, and integrity across all reporting streams.
- Data Governance & Reporting
- Maintain and update packaging master data, ensuring alignment with business and regulatory requirements.
- Identify and correct data discrepancies across reporting systems (EPR, error management, quality specifications).
- Develop, document, and continuously improve reporting templates, dashboards, and data management processes.
- Ensure timely submission of EPR and internal reports with a high degree of accuracy and audit readiness.
- Stakeholder Collaboration & Support
- Serve as the primary contact for internal stakeholders on packaging data and reporting matters.
- Collaborate with Packaging, Finance, and Operations teams to provide data-driven insights for decision-making.
- Support internal audits and external reporting requirements by delivering validated and well-structured data.
- Contribute to process improvement initiatives aimed at increasing efficiency, visibility, and data reliability.
Qualifications
- Bachelor's degree in Business, Economics, Supply Chain, Data Analytics, Finance, Mathematics, or Industrial Engineering.
- At least 2 years of professional experience in a data-intensive or reporting-focused role.
- Strong knowledge of data organization, reporting methodologies, and basic understanding of business and tax processes (EPR familiarity is a plus).
- Proficiency in SQL and Microsoft Excel; experience with Google Workspace and data visualization tools (e.g., Looker, Tableau) preferred.
- Familiarity with planning and forecasting.
- Strong analytical, problem-solving, and attention-to-detail skills with the ability to manage multiple priorities.
- Excellent English communication skills, both written and verbal.
- Availability to work within the designated time zone of the assigned region (UK, EU, Canada, or Asia-Pacific).
Key Skills
- SQL & Advanced Excel Proficiency
- Data Validation & Quality Assurance
- Reporting & Dashboard Development
- Process Documentation
- Stakeholder Management
- EPR/Tax Data Familiarity
Performance Metrics (KPIs)
- Accuracy rate of data submissions and reports
- Timeliness of EPR and operational reporting
- Reduction in recurring data discrepancies or errors
- Internal stakeholder satisfaction on reporting quality
Why work for us
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
