Job Summary
The Data Quality & Insights Analyst ensures accuracy, reliability, and usability of CRM data and supports the sales organization with high-quality reporting, governance and insights. This role is a key partner in maintaining CRM integrity, enforcing SOPs and enabling efficient, data-driven sales operations.
Key Responsibilities:
- CRM Data Governance and Quality Enforcement - maintains high data accuracy within HubSpot deals. Performs routine data audits, leads cleansing initiatives and enforces adherence to global data standards and sales process requirements
- DQ SOP & KPI Management - maintains, updates, and documents Data Quality SOPs and KPIs. Identifies system or workflow gaps and proposes improvements
- Quarterly Commission Report Management - audits commission submissions against CRM data and SOP guidelines. Consolidates datasets, verifies accuracy, analyzes performance and flags required corrections or process changes
- Sales Reporting & Insight Interpretation - prepares dashboards and reports, interprets trends and provides actionable insights to Sales, CSM, regional champions and leadership
- Cross-functional Collaborations - supports alignment between sales, CSM, Finance, and CRM/IT teams by harmonizing data definitions, coordinating changes and supporting rollout of CRM improvements
- Workflow Documentation & Change Support - documents processes, workflows and system changes. Supports change communication and user adoption of new SOPs or CRM features
- HubSpot Reporting & Issue Resolution - manages HubSpot report maintenance, naming conventions, folder structures and resolves reporting-related tickets or data quality inquiries
- Training & Enablement - conducts workshops and training sessions to improve system usage, data discipline and reporting capability across teams
- Innovation, Automation & AI Enablement - identifies opportunities to enhance efficiency through workflow optimization, automation and AI-supported solutions
Qualifications:
- Self-started who can work independently with strong ownership and follow-through
- Highly detail-oriented with strong analytical and problem-solving skills
- Proficient in Excel (aggregation, extrapolation, trend analysis)
- Strong English communication skills with the ability to interpret complex requests
- Excellent interpersonal skills; able to work with global teams across time zones
- Creative and forward-thinking, with interest in workflow optimization and automation
- Strong systems thinking; understands upstream/downstream impact of CRM changes
- Flexible and adaptable to evolving priorities, projects and business needs
- Experience with HubSpot Sales Hub required; Power BI is a plus
