The Compliance Analyst will act as the central liaison point for the business to provide all necessary information to ensure completeness and consistency of approach globally. This will include assisting areas of the business who are new to the process.
To support the business in its efforts to integrate Compliance-by-Design into our business-as-usual practices, the RX Global Privacy Office have developed the Compliance Shared Service Centre to support the business in the completion of the various compliance, procurement and legal processes linked to the procurement of a new vendor or the development of internal tools / services.
Accountabilities
- To manage the global inbox of external privacy enquiries, ensuring that enquiries are quickly and accurately categorised by jurisdictional requirement and right exercised (assisted by the online form process and ServiceNow configuration);
- To liaise with the appropriate BU SPOC to collate the relevant information in line with the request, as-well-as the policies, toolkits and templates provided by the Privacy Office;
- To pull together a draft response / disclosure bundle, including any recommendations for exemptions in line with the relevant legislation, for approval by the relevant BU SPOC and the Privacy Office;
- To keep accurate, comprehensive and timely case notes on actions taken, personnel contacted and exemptions applied (including justifications);
- To respond to requests on behalf of each BU within the set timescales (28 calendar days for most jurisdictions);
- To follow the escalation process set by the Privacy Office where SLAs are not met by BUs;
- To provide the Privacy Office monthly MI measuring compliance with the various global requirements, broken down by BU (templates provided);
- To raise any concerns, queries or issues for immediate attention of the Privacy Office; and
- Assisting in audit reporting processes that are relevant to the above activities;
- General updates, design flow, enhancements (as necessary) in the systems used
Qualifications
- Bachelor's Degree holder (any field)
- Open to fresh graduates with excellent communication skills
- Preferably with 1 year of solid experience in Customer Service functions under Technical, Financial, Insurance or the likes
- Fluency and articulate or can confidently express itself in English
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