At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First: We uphold the highest ethical standards in everything we do
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management
- Stay One Step Ahead: We proactively seek knowledge that helps usand our clientsstay ahead of the curve
The QUALITY CONTROL SPECIALIST is responsible for providing support to NetForce Global team and assisting with the orders of vendor and client accounts.
The APPLICANT INVESTIGATOR contributes to a superior client experience by setting the tone for our service level with accurate review of background check orders.
The candidates must be willing to WORK ONSITEin Quezon City, following a NIGHTshift schedule.
Responsibilities of QUALITY CONTROL SPECIALIST:
- Enter and close orders into assigned vendor and client accounts
- Validate orders placed by clients to ensure all requirements are met
- Assist in preparing for client and vendor reviews
- Answer phones to answer client questions, or redirect calls as necessary
- Establish relationships with clients and vendors to assure confidence and trust in our business
- Research orders to ensure timely processing and correct any issues, as necessary
Responsibilities of APPLICANT INVESTIGATOR:
- Reviews applications received via XML, Web, and those submitted by clients after they are entered into proprietary system by data entry.
- Analyzes all materials to determine and add any additional components required to complete the clients order.
- Scrutinizes and compares all information of application for accuracy.
- Identifies and alerts Client Account Manager Investigator of anomalies or if applicant or client needs to be contacted for additional or missing information.
- Works with a sense of urgency and meets departmental standards for production consistently.
Qualifications:
- Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.
- Proficiency in Microsoft Office required, including Microsoft Word and Excel
- Must be able to develop and cultivate relationships with vendors and internal departments
- Able to multitask efficiently and effectively
- High level of professional and diplomatic written and verbal communication skills
- Highly organized, with strong attention to detail
- Ability to work in fast-paced environment
- Ability to research items and resolve problems
