Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.
What is the role that we need
Key Responsibilities:
- Ingesting & Transform Data: Hands-on converting new customer data from existing cloud, hosted, and server-based systems to RevolutionEHR software. Provide top-shelf data migration services through complex data cleansing and manipulation operations.
- Drive Process Evolution: Consult and collaborate with other data conversion specialists to evaluate and iterate on technical solutions. Create detailed mappings, perform data verification, assess gaps or improvements, and contribute with fresh ideas.
- Promote Standards: Help develop and maintain our information systems, documentation, script writing, and data mining responsibilities and offerings.
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
- Familiarity with FTP applications, SSH, and Windows/Linux
- Familiarity with Teams, and Microsoft Office
- Intermediate to advanced computer operator and basic troubleshooting skills
- Previous software support, technical support, or customer support skills
- Strong commitment to quality, enhancing the user experience, and solid customer service skills
- Strong and consistent communication skills and the ability to call, email, and text customers
- Strong listening skills, ability to communicate on a variety of technical and non-technical topics
- Strong documentation skills, update and maintain articles, and desire to improve documentation
- Familiarity with ticketing systems, ticket handling processes, and desire to contribute quality data
- Ability to take instruction, follow published guidance, best practices, and team processes
- High level of collaboration, engagement, and participation in team efforts
- Self-driven, resourceful, and able to work independently
- Exceptional drive, strong work ethic, strong time management and workload management skills
- Comfortable with change, exploration, trying new things, failing, and reiterating
- Forward-thinking, analytical and conceptual thinking, strong problem-solving skills
- Willingness to learn about the role and industry and a desire to acquire new skills
Desired (Plus but not a requirement)
- Prior data migration experience and/or eye care industry experience a plus
