Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need

Key Responsibilities:

Ingesting & Transform Data: Hands-on converting new customer data from existing cloud, hosted, and server-based systems to RevolutionEHR software. Provide top-shelf data migration services through complex data cleansing and manipulation operations.
Drive Process Evolution: Consult and collaborate with other data conversion specialists to evaluate and iterate on technical solutions. Create detailed mappings, perform data verification, assess gaps or improvements, and contribute with fresh ideas.
Promote Standards: Help develop and maintain our information systems, documentation, script writing, and data mining responsibilities and offerings.

Requirements

Job Requirements and Credentials:

Essential (MUST HAVE)

Familiarity with FTP applications, SSH, and Windows/Linux
Familiarity with Teams, and Microsoft Office
Intermediate to advanced computer operator and basic troubleshooting skills
Previous software support, technical support, or customer support skills
Strong commitment to quality, enhancing the user experience, and solid customer service skills
Strong and consistent communication skills and the ability to call, email, and text customers
Strong listening skills, ability to communicate on a variety of technical and non-technical topics
Strong documentation skills, update and maintain articles, and desire to improve documentation
Familiarity with ticketing systems, ticket handling processes, and desire to contribute quality data
Ability to take instruction, follow published guidance, best practices, and team processes
High level of collaboration, engagement, and participation in team efforts
Self-driven, resourceful, and able to work independently
Exceptional drive, strong work ethic, strong time management and workload management skills
Comfortable with change, exploration, trying new things, failing, and reiterating
Forward-thinking, analytical and conceptual thinking, strong problem-solving skills
Willingness to learn about the role and industry and a desire to acquire new skills

Desired (Plus but not a requirement)

Prior data migration experience and/or eye care industry experience a plus

Data Conversion Specialist