B. To ensure that all POs/SOs received or retrieved for the day are encoded in ERP System within the day/processing cut-off
C. Ensure that all POs/SOs are processed correctly: Customer Name; Delivery address; Delivery date; order qty; Unit Of
Measure (UOM); Sales price; Sales Discount and Total Amount.
D. Ensure that all delivery instructions are properly attached to the delivery documents
E. Ensure that all delivery schedules needing delivery advise before delivery are confirmed with the customers.
Customer Order Processing
- Immediately attend to all POs/SOs that come/sent thru hardcopy, emails or customer portal and ensure that nothing is
missed-out and unprocessed.
- Help in the approval of the SA by Accounting (Credit & Collection)
- Coordinate with sales agents on POs/SOs with problems to ensure correctness of the POs/SOs before processing in the ERP
System.
- Coordinate with the warehouse on problematic PO/SOs to ensure timely shipments with ERP system accuracy
Customer Relations Management
- Ensure customer satisfaction at all time by replying to all customer questions and concerns in an appropriate and timely
manner.
- Effectively handle customer complaints by resolving the issue or elevating it to the appropriate person/department who can
handle the customer concern.
