Data Analyst

GlowTouch Technologies

Philippines, Quezon City

2-5 Years

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Posted 6 days ago
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Job Description

We are looking for a detail-oriented Data Analyst with strong Tableau experience to support reporting and analytics within a UnifyCX program. This role focuses on delivering actionable insights that improve customer experience (CX), optimize contact center performance, and support client-facing reporting. The analyst will work closely with operations and support teams to translate data into meaningful business insights.

Key Responsibilities

Develop and maintain interactive dashboards and reports using Tableau for CX and operational performance
Analyze contact center and back-office data (AHT, FCR, CSAT, NPS, SLA, productivity) to identify trends and improvement opportunities
Partner with operations, WFM, QA, and clients to gather reporting requirements and deliver insights
Translate business questions into data visualizations and actionable recommendations
Ensure data accuracy, consistency, and integrity across multiple data sources
Automate recurring reports and improve reporting efficiency
Support client reporting, business reviews, and performance presentations
Perform root cause analysis on performance gaps and service issues
Provide ad hoc analysis to support decision-making and operational improvements

Qualifications

Bachelor's degree in Data Analytics, Statistics, IT, Business, or related field
2–5+ years of experience in data analysis within a BPO, CX, or shared services environment
Strong hands-on experience with Tableau (dashboard design, calculated fields, data blending)
Proficiency in Excel and SQL for data extraction and analysis
Experience working with contact center metrics and reporting
Strong analytical thinking and problem-solving skills
Good communication and data storytelling skills, especially for client-facing presentations
Ability to manage multiple priorities in a fast-paced, client-driven environment

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About Company

GlowTouch TechnologiesJob Source: www.linkedin.com

Job ID: 147585181

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Last Updated: 21-05-2026 08:33:30 PM

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