Cybersecurity Solutions Consultant (Pre-Sales)

Join a Global Technology Leader at Sutherland

Are you passionate about technology, cybersecurity, and helping businesses solve complex challenges through innovative solutions

Sutherland is seeking a Cybersecurity Solutions Consultant (Pre-Sales) to support a global team of sales professionals and work alongside one of the world's leading cybersecurity technology companies. This role offers a unique opportunity to combine technical expertise, customer engagement, and consultative selling while collaborating with international clients and industry-leading security solutions.

As a global organization operating across 60+ delivery centers in 19 countries, Sutherland partners with some of the world's most recognized brands to drive exceptional customer experiences and digital transformation. If you're looking for a career that offers growth, exposure to cutting-edge technologies, and global opportunities, we'd love to meet you.

Why Join Sutherland

Work with global clients and high-performing sales teams

Gain hands-on exposure to market-leading cybersecurity technologies

Build expertise in technical consulting, solution selling, and customer engagement

Accelerate your career within a globally recognized organization

Join a collaborative culture that values innovation and continuous learning

Competitive compensation and long-term career growth opportunities

About the Role

As a Cybersecurity Solutions Consultant (Pre-Sales), you will act as a trusted technical advisor to prospective customers and sales teams. You will help businesses evaluate solutions, address technical requirements, and understand how cybersecurity technologies can support their goals.

This role is ideal for individuals with a background in technical support, customer success, IT helpdesk, technical sales, or pre-sales consulting who are looking to expand their career in the fast-growing cybersecurity industry.

Key Responsibilities

• Provide pre-sales technical consultation and support to global Sales Specialists via voice, chat, and email.
• Deliver engaging product demonstrations and technical presentations to prospective customers.
• Understand customer requirements and recommend appropriate solution configurations.
• Guide customers through product installation, setup, troubleshooting, and best-practice recommendations.
• Maintain accurate records of customer engagements, opportunities, and activities in Salesforce.
• Partner with Sales, Product, Engineering, and Support teams to resolve complex customer inquiries.
• Serve as the voice of the customer by sharing market feedback and customer insights.
• Contribute to process improvements, knowledge base enhancements, and product documentation.
• Support the sales cycle by showcasing product capabilities, technical advantages, and business value.
• Build trusted relationships that help customers make informed technology decisions.

Qualifications

Required

• At least 1 year of customer-facing technical support or technical customer service experience.
• At least 6 months of sales, inside sales, technical sales, or pre-sales experience.
• Associate's Degree or Bachelor's Degree in any field.
• Excellent verbal and written English communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Customer-focused mindset with strong relationship-building skills.
• Comfortable supporting international customers in a fast-paced environment.

Preferred

• Experience with Salesforce or other CRM platforms.
• Exposure to cybersecurity, networking, SaaS, cloud technologies, or IT solutions.
• Background in technical support, helpdesk, technical account management, or solution consulting.
• Familiarity with consultative selling methodologies.
• Ability to manage multiple customer engagements simultaneously.

Ideal Backgrounds

We encourage applications from professionals with experience in:

• Technical Support
• IT Helpdesk
• Customer Success
• Technical Account Management
• Inside Sales
• Sales Development
• Solutions Consulting
• SaaS Support
• Technical Customer Service
• Pre-Sales Engineering

Build Your Future in Cybersecurity

Cybersecurity is one of the fastest-growing sectors in technology, and this role provides an excellent opportunity to develop sought-after technical and consulting skills while working with global customers and industry-leading solutions.

Join Sutherland and help organizations navigate the future of cybersecurity. Apply today.