Job Description

Join a Global Technology Leader at Sutherland

Are you passionate about technology, customer engagement, and solution selling Do you thrive in helping businesses find the right technical solutions while building meaningful client relationships

At Sutherland, we're looking for a Pre-Sales Technical Consultant to support a global team of Sales Specialists and work with one of the world's leading cybersecurity technology providers. This is an exciting opportunity to combine your customer service expertise, technical knowledge, and sales skills while gaining exposure to international clients and cutting-edge security solutions.

With operations spanning 60+ locations across 19 countries, Sutherland delivers exceptional business and digital transformation solutions to some of the world's most recognized brands. Join a company where innovation, collaboration, and career growth are at the heart of everything we do.

Why Join Us

Work with global clients and sales teams

Gain exposure to industry-leading cybersecurity products

Develop both technical consulting and sales expertise

Enjoy career advancement opportunities within a global organization

Be part of a collaborative and high-performing team

What You'll Do

As a Pre-Sales Technical Consultant, you will serve as a trusted resource for prospective customers and Sales Specialists by providing technical guidance, product expertise, and solution-oriented support.

Key Responsibilities

Provide pre-sales technical support to a global team of Sales Specialists through voice, email, and chat channels.
Conduct product demonstrations and address technical inquiries from prospective customers.
Assist clients with product installation, configuration, troubleshooting, and how-to inquiries using available knowledge base resources.
Accurately document pre-sales activities and customer interactions in Salesforce.
Collaborate with cross-functional teams to escalate and resolve complex technical concerns.
Act as the voice of the customer by sharing valuable feedback with Sales, Product Management, and Marketing teams.
Identify opportunities to improve product documentation and knowledge base content to enhance customer experience.
Support customer decision-making by demonstrating product value and technical capabilities.

What We're Looking For

Required Qualifications

At least 1 year of customer service experience supporting technical accounts.
At least 3-6 months of sales, inside sales, or pre-sales experience, preferably within a BPO or technology environment.
Associate degree or Bachelor's degree in any field.
Strong verbal and written English communication skills.
Ability to explain technical concepts clearly to both technical and non-technical audiences.
Customer-focused mindset with strong problem-solving and relationship-building skills.
Experience handling technical troubleshooting, product support, or technical sales inquiries is highly preferred.

Preferred Skills

Experience using Salesforce or other CRM platforms.
Exposure to cybersecurity, networking, SaaS, or technology products.
Knowledge of consultative selling and customer engagement best practices.
Strong multitasking and stakeholder management skills.

Ready to Build a Global Career

If you're a motivated Customer Service Professional, Sales Associate, Technical Support Representative, or Pre-Sales Specialist looking to grow your career in the exciting world of technology and cybersecurity, we'd love to hear from you.

Apply today and take your career to the next level with Sutherland.